[support] Hostgator as a hosting site

[Keith Smith]

Cheap virtual hosting will never support a legitimate Drupal website.  
You should move to a VPS at minimum and you will want to understand 
optimizing your server for Drupal or chose a data center that can do 
that for you.  I recommend  http://www.hotdrupal.com/


On 2015-01-11 21:13, Pia Oliver wrote:
> We were recommended Hostgator by for our drupal built site and have
> deployed the live site there. Our site is a Drupal 7 site with
> Ubercart for ecommerce. It's kept up to date and has all the latest
> drupal updates, and all modules are also kept up to date.
> 
>  We delete all products once a week and upload a new cvs file. We
> average about 6500 products (we deal in rare books so each
> product/book is unique). We import via a Feeds importer. We have done
> this for about 2 years now and it's worked fine with no hiccups.
> 
>  However, last Thursday when accessing the site via the backend, it
> seemed to run very slow; just going from one admin page to another
> took sometimes more than 10 seconds! The delete of the products was
> also exceedingly slow but worked. I was also able to upload the cvs
> file but I was unable to import the products! The whole web browser
> window literally jumped up and down and flickered before it even
> reached 2%! I deleted and tried several times but no go.
> 
>  I then went into the Cpanel at Hostgator after having looked through
> the site via Transmit ftp and not been able to find anything untoward.
> The Cpanel had a ""Site Status" link and I clicked that. I saw a
> warning button at the top that said the a script of mine was hogging
> CPU and I could click another button to release the hold on the site.
> I did click that and tried again to upload but same thing happened.
> 
>  When I had been able to click through so I could see the Site Status,
> there were two red warnings and one yellow; one red warning was for my
> "home" folder and said 91%, the other red was 93% and the yellow about
> 81%-all for home folders. I also saw a log of "current sites requests"
> and it showed the last 1,000 - well over 975 of those said
> "72.46.139.154 randallhouserarebooks.com
> /image_captcha?sid=866690&ts=1420751330" which suggested that
> something was really wrong to me - but Hostgator, when I did speak to
> them, refused to even listed or look at that screen.
> 
>  I called Hostgator and they were horrible. First they assumed that I
> know nothing, second they immediately said they don't support Drupal
> issues, and refused to do anything about it. I got in touch with our
> Drupal expert who has helped build and maintain the site and asked for
> help. I had to go on a trip and have been gone since Friday. I just
> learned that our site is off line with "Service Unavailable. Server
> currently undergoing maintenance. Webmaster: please contact support."
> when you go to our URL <http://www.randallhouserarebooks.com [1]" and
> I have no message(s) from Hostgator.
> 
>  I also had an email from our Drupal expert saying "I logged in into
> your hostgator cpanel and also contacted hostgator support chat. but
> their answer was not satisfactory. I am unable to access your site."
> 
>  If someone could give me some clue as to what might be going on, I
> wold appreciate it, and also feedback on Hostgator. I find it
> unconscionable that a commercial hosting company takes my business
> website offline! If I am wrong I also want to know. I need to
> understand what is happening with our site and what to do to get it
> back online, and also what to expect from a hosting company.
> 
>  thank you,
> 
>  Pia
> 
> --
> Pia Oliver
> 
>  <http://www.piasworld.com> [2]
> 
> Links:
> ------
> [1] http://www.randallhouserarebooks.com
> [2] http://www.piasworld.com

-- 
Keith Smith