Most likely to keep it integrated and easily maintained.
I am looking to deploy the same thing, and I would prefer to do it in Drupal--everything else my company does is integrated with Drupal, except for finances, for which we use LedgerSMB. Why shouldn't we want our backoffice ticket system to also be handled by Drupal?
Luke
On Wed, 3 Feb 2010, Domenic Santangelo wrote:
Any particular reason you want to do this in Drupal instead of one of the many other available systems? (trac, bugzilla, fogbugz, et al)
just curious
-D
On Feb 3, 2010, at 11:49 AM, Simone Dal Maso wrote:
Hi, I'd like to have a simple ticket tracking system module for drupal, for example, a person open a ticket, this ticket can have various states (opened, solved, posponed etc) and people can give solutions and so on. I know there is the great project module with issues, that is also in drupal.org, but this module is especially for developers, cvs, etc.Is there some generic module that make a ticket system? thank you. for drupal6.
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