These are good tips! Thank you.
The one thing that these tips don't solve, though, is what to do when the maintainer doesn't respond quickly enough for my needs. Let's face it, some maintainers are more diligent than others for tackling bugs in the queue. I don't mean that as a slight in the least against the particular maintainer of the module I'm dealing with now. But generally speaking, I'd rather not be dependent on the maintainer if I'm in an urgent situation. And if I can find a solution, then I can contribute the patch, which is better still.
To answer your question, yes, I did apply the patch. However, It appears that some of it failed, probably because the module had been modified.
-----Original Message----- From: support-bounces@drupal.org [mailto:support-bounces@drupal.org] On Behalf Of Greg Knaddison - GVS Sent: Wednesday, September 12, 2007 3:24 PM To: support@drupal.org Subject: Re: [support] Best way to fix a bug?
I think that's a great question and respect you for asking it.
I wrote this handbook page over a year ago: http://drupal.org/node/73179 HOWTO: Make A GOOD issue report
I'd say that your issue report lacks a good title, and (more importantly) simple steps to repeat the issue.
Reading your issue I imagine it would take me a few hours to repeat the bug. Then once I repeated it fixing it might take 10 minutes. This seems like a bad ratio
I suggest that you create a test Drupal installation on a development server (or your local desktop) and then take as few steps as possible until the problem happens again. Then do it again with slightly different settings until you can isolate the exact conditions that cause it. Record those steps in the issue starting with "Install Drupal" and ending with "Condition X happens and I'd like it to be condition Y".
Once you've done that it will be easy (or easier) to fix the problem and the module maintainer will be more likely to fix the problem.
Another potentially useful document (after you've improved the issue itself) is the page on "Getting a Bug Fixed Sooner" http://drupal.org/node/73178
Regards, Greg
PS Did you reapply the patch after upgrading to drupal5?
-- Greg Knaddison Denver, CO | http://knaddison.com World Spanish Tour | http://wanderlusting.org/user/greg -- [ Drupal support list | http://lists.drupal.org/ ]