I am looking for a Trouble Ticket module like most webhosts have--the client logs in, makes a ticket and then the staff is alerted via email and can fix the problem, update and close the ticket and the client is notified.
OpenAtrium works like this BUT you have to manually create a private group for each client, otherwise all tickets are public.
There is this comparison page http://groups.drupal.org/node/17948
but the data there is a bit sparse. These look like the top two:
http://drupal.org/project/support 1324 sites currently report using this http://drupal.org/project/casetracker 3715 sites currently report using this
While "casetracker" has more sites, "support" seems a bit more active, with the last commit 2 days ago (and 2 weeks ago for the other develoer) whereas casetracker was 25 weeks ago.
Anyhow before I download and experiment with these two, any thoughts or feedback or experiences people have had with these, or other tools? I would consider a third party tool like OTRS but I prefer Drupal, if the requirements can be met.
Thanks!