On 1/20/07, Larry Garfield larry@garfieldtech.com wrote:
I periodically respond to support items in the issue queue. As an issue, it can and should have its status set to "fixed" when the issue has been resolved, one way or another.
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done isn't. What should be done?
If I think I've provided a fix for the problem I like to mark it "Fixed" and put in the comment "If it's not fixed, please change the status back." I like keeping issue queues that I'm responsible for as small as possible. Open issues keep me awake late at night! But I also don't want to shut an issue that isn't solved (hence I only close them if I think I've done it) and I also want the submitter to feel alright when they re-open it if I thought I provided a solution but really it didn't help.
Greg