[development] {Short issue queues need care - 7} Why we shouldn't close all issues without proper review.

[Dries Buytaert]

On 06 Sep 2006, at 09:23, Jeremy Epstein wrote:
> Sounds like a good idea. Ideally, we would remove all the 'support'
> forum areas, and we would instruct users to submit all support
> requests as issues. But that, of course, is completely unrealistic:
> people are always going to post support requests in the forums.

I think we should do the opposite, and use the forums exclusively for  
support.

Combined with the categorization, that should give us the required  
tools to make this feasible.

--
Dries Buytaert  ::  http://www.buytaert.net/