[development] {Short issue queues need care - 7} Why we shouldn't close all issues without proper review.

Fernando Silva fsilva.pt at gmail.com
Wed Sep 6 08:58:33 UTC 2006

I'm on your side in this option.

Forums are the right place to discuss support! Any user can give support to
others without having to go through an issue tracker that seems more
connected to development.

On 9/6/06, Dries Buytaert <dries.buytaert at gmail.com> wrote:
> On 06 Sep 2006, at 09:23, Jeremy Epstein wrote:
> > Sounds like a good idea. Ideally, we would remove all the 'support'
> > forum areas, and we would instruct users to submit all support
> > requests as issues. But that, of course, is completely unrealistic:
> > people are always going to post support requests in the forums.
> I think we should do the opposite, and use the forums exclusively for
> support.
> Combined with the categorization, that should give us the required
> tools to make this feasible.
> --
> Dries Buytaert  ::  http://www.buytaert.net/
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