[support] Drupal 7 as simple Project Manager

[Jamie Holly]

I personally use Support. The nice thing about Support is that you can 
set it up so that clients can send an email to create a new ticket or 
reply to notifications to update tickets. My clients really like that 
feature.

Jamie Holly
http://www.intoxination.net
http://www.hollyit.net

On 3/29/2013 11:28 AM, Metzler, David wrote:
>
> Depending on your level of complexity you need there are two projects 
> to look at.
>
> http://drupal.org/project/support  - Gives you a full fledged 
> ticketing system in drupal. And lets you set up multiple clients,etc. 
>   Has way more than most people need and requires a bit more overhead 
> to set up.
>
> http://drupal.org/project/casetracker  - I use this for exactly the 
> purpose you are talking about.  It is a simple casetracking tool which 
> just allows priorty and status fore each case which you then comment 
> on.   Although it has notifications integrations, I actually use it 
> with the subscription module to get the email as well when my clients 
> post a case.
>
> Take a look at http://forenasolutions.org 
> <http://forenasolutions.org/> (you'll only have view access to the 
> cases). Add the content_access module if you need extra security and 
> you're good to go.
>
> Dave
>
> ------------------------------------------------------------------------
>
> *From:*support-bounces at drupal.org [mailto:support-bounces at drupal.org] 
> *On Behalf Of *lamp at afan.net
> *Sent:* Friday, March 29, 2013 8:12 AM
> *To:* support at drupal.org
> *Subject:* [support] Drupal 7 as simple Project Manager
>
> Hi,
> I have few "clients" I'm helping them with their website. They are 
> sending to me stuff to add/delete/edit on my private email and it's 
> now a little mess. And I overlooked few times their emails.
> I was thinking, if it's possible, to build Drupal 7 website (I have 
> few "empty" domains) and use it as a simple Project Manager.  My idea 
> was to create accounts for each client and they will be able to see 
> only their stuff. I would create content type "Task" where they can 
> write down what they want me to do, upload files, etc.
>
> How hard/easy it would be to make? Any comments?
>
> Thanks,
> LAMP
>
>
>

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