[support] Drupal 7 as simple Project Manager

[lamp at afan.net]

That's a big plus for sure!

:)
 
> I personally use Support. The nice thing about
Support is that you can

> set it up so that clients can send an email to create a new ticket
or

> reply to notifications to update tickets. My clients really like
that

> feature.

>

> Jamie Holly

> http://www.intoxination.net

> http://www.hollyit.net

>

> On 3/29/2013 11:28 AM, Metzler, David wrote:

>>

>> Depending on your level of complexity you need there are two
projects

>> to look at.

>>

>> http://drupal.org/project/support - Gives you a full fledged

>> ticketing system in drupal. And lets you set up multiple
clients,etc.

>> Has way more than most people need and requires a bit more
overhead

>> to set up.

>>

>> http://drupal.org/project/casetracker - I use this for exactly
the

>> purpose you are talking about. It is a simple casetracking tool
which

>> just allows priorty and status fore each case which you then
comment

>> on. Although it has notifications integrations, I actually use
it

>> with the subscription module to get the email as well when my
clients

>> post a case.

>>

>> Take a look at http://forenasolutions.org

>> <http://forenasolutions.org/> (you'll only have view access
to the

>> cases). Add the content_access module if you need extra security
and

>> you're good to go.

>>

>> Dave

>>

>>
------------------------------------------------------------------------

>>

>> *From:*support-bounces at drupal.org
[mailto:support-bounces at drupal.org]

>> *On Behalf Of *lamp at afan.net

>> *Sent:* Friday, March 29, 2013 8:12 AM

>> *To:* support at drupal.org

>> *Subject:* [support] Drupal 7 as simple Project Manager

>>

>> Hi,

>> I have few "clients" I'm helping them with their
website. They are

>> sending to me stuff to add/delete/edit on my private email and
it's

>> now a little mess. And I overlooked few times their emails.

>> I was thinking, if it's possible, to build Drupal 7 website (I
have

>> few "empty" domains) and use it as a simple Project
Manager. My idea

>> was to create accounts for each client and they will be able to
see

>> only their stuff. I would create content type "Task"
where they can

>> write down what they want me to do, upload files, etc.

>>

>> How hard/easy it would be to make? Any comments?

>>

>> Thanks,

>> LAMP

>>

>>

>>

>

> --

> [ Drupal support list | http://lists.drupal.org/ ]
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