[support] Something broken in my account database?

I'm running Drupal 5.7. I've got a user who is having problems creating an account.

At /user/register, he (and I can replicate this) fills in the username, email address, etc, and clicks on the "create new account" button. This gets him to a screen which says:

oops! there was a problem... The e-mail address a1ram@optonline.net is already registered. Have you forgotten your password?

If he then clicks on the "Have you forgotten your password" link, and enters a1ram@optonline.net in the "username or email address" box, he gets, "

oops! there was a problem... Sorry, a1ram@optonline.net is not recognized as a user name or an email address.

Any idea how to fix this?

---------------- Roy Smith roy@panix.com