Hi guys, I'm building Drupal based websites for friend's Law firm/NPO and I have some weird issues with Contact forms.
First, he registered domain kesarandcosolicitors.co.uk. It's Drupal 6 site (in process to upgrade to Drupal 7). On Contact page, let's say the recipient email for "Recruitment" category is recruitment[at]kesarandcosolicitors[dot]co[dot]uk, and for the "General" category is my lamp[at]afan[dot]net. If I select Recruitment category and check the "Send yourself the copy" checkbox and submit the form, in error_log I'll get an error "Error sending e-mail (from lamp@... to recruitment@...)" and the email will not be sent to the recruitment@... email. But I will get the copy. And, if I do the same thing for the General category - everything works fine and I'll get both emails (the copy and me as a recipient) will arrive.
Mail for kesarandcosolicitors[dot]co[dot]uk are managed on MS Exchange Mail Server in his office.
Now, I just started building his second website, for his NPO, kesarandcointervene.co.uk. The Contact form behave the same. No email can be sent to ****@kesarandcosolicitors.co.uk, but it works just fine for not-to-domain related email (like Yahoo, Gmail, hotmail...)
Any idea?
Thanks for any help, LAMP
You may wish to check that the server is enabled for 'send to server'. I have had this issue a few times with my hosting company, by them enabling this option - it allows me to send to the relevant email address.
Paul Callan ISIS : Technical Strategy and Delivery Systems Management
-----Original Message----- From: support-bounces@drupal.org [mailto:support-bounces@drupal.org] On Behalf Of lamp@afan.net Sent: 06 September 2013 01:51 To: support@drupal.org Subject: [support] Contact us form doesn't work properly
Hi guys, I'm building Drupal based websites for friend's Law firm/NPO and I have some weird issues with Contact forms.
First, he registered domain kesarandcosolicitors.co.uk. It's Drupal 6 site (in process to upgrade to Drupal 7). On Contact page, let's say the recipient email for "Recruitment" category is recruitment[at]kesarandcosolicitors[dot]co[dot]uk, and for the "General" category is my lamp[at]afan[dot]net. If I select Recruitment category and check the "Send yourself the copy" checkbox and submit the form, in error_log I'll get an error "Error sending e-mail (from lamp@... to recruitment@...)" and the email will not be sent to the recruitment@... email. But I will get the copy. And, if I do the same thing for the General category - everything works fine and I'll get both emails (the copy and me as a recipient) will arrive.
Mail for kesarandcosolicitors[dot]co[dot]uk are managed on MS Exchange Mail Server in his office.
Now, I just started building his second website, for his NPO, kesarandcointervene.co.uk. The Contact form behave the same. No email can be sent to ****@kesarandcosolicitors.co.uk, but it works just fine for not-to-domain related email (like Yahoo, Gmail, hotmail...)
Any idea?
Thanks for any help, LAMP
It sends email to all emails but to "itself". If I send to gmail, yahoo, hotmail it works fine. If the Recipient of a Category is its own domain it doesn't work. So, I think it's not the server/hosting issue. And any other website within the same account/server doesn't have a problem.
You may wish to check that the server is enabled for 'send to server'. I have had this issue a few times with my hosting company, by them enabling this option - it allows me to send to the relevant email address.
Paul Callan ISIS : Technical Strategy and Delivery Systems Management
-----Original Message----- From: support-bounces@drupal.org [mailto:support-bounces@drupal.org] On Behalf Of lamp@afan.net Sent: 06 September 2013 01:51 To: support@drupal.org Subject: [support] Contact us form doesn't work properly
Hi guys, I'm building Drupal based websites for friend's Law firm/NPO and I have some weird issues with Contact forms.
First, he registered domain kesarandcosolicitors.co.uk. It's Drupal 6 site (in process to upgrade to Drupal 7). On Contact page, let's say the recipient email for "Recruitment" category is recruitment[at]kesarandcosolicitors[dot]co[dot]uk, and for the "General" category is my lamp[at]afan[dot]net. If I select Recruitment category and check the "Send yourself the copy" checkbox and submit the form, in error_log I'll get an error "Error sending e-mail (from lamp@... to recruitment@...)" and the email will not be sent to the recruitment@... email. But I will get the copy. And, if I do the same thing for the General category - everything works fine and I'll get both emails (the copy and me as a recipient) will arrive.
Mail for kesarandcosolicitors[dot]co[dot]uk are managed on MS Exchange Mail Server in his office.
Now, I just started building his second website, for his NPO, kesarandcointervene.co.uk. The Contact form behave the same. No email can be sent to ****@kesarandcosolicitors.co.uk, but it works just fine for not-to-domain related email (like Yahoo, Gmail, hotmail...)
Any idea?
Thanks for any help, LAMP
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If the problem is only to same domain, one question is does this machine handle email for that domain, and if not, might it think that it does?
If the problem is only to same domain, one question is does this machine handle email for that domain, and if not, might it think that it does? -- [ Drupal support list | http://lists.drupal.org/ ]
Hm... I not quite sure I understand what are you sayin'...
On 9/7/13 12:35 PM, lamp@afan.net wrote:
If the problem is only to same domain, one question is does this machine handle email for that domain, and if not, might it think that it does? -- [ Drupal support list | http://lists.drupal.org/ ]
Hm... I not quite sure I understand what are you sayin'...
What server handles email sent to that domain? Is it the machine itself, or has it been placed elsewhere (this is actually fairly common). On test is to see if an MX record for that domain exists and points to a different machine.
IF this is the case, then sometimes the local machine will check its local DNS server for information, and sometimes the machine will be miss-configured so that the machine thinks it should handle its own email, but that isn't set up. From the local machine command line check the MX for the domain. You can also try to use sendmail from the command line to see if it is a configuration problem.
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lamp＠afan.net -
Paul.Callan＠scotland.gsi.gov.uk -
Richard Damon