Hi, I'd like to have a simple ticket tracking system module for drupal, for example, a person open a ticket, this ticket can have various states (opened, solved, posponed etc) and people can give solutions and so on. I know there is the great project module with issues, that is also in drupal.org, but this module is especially for developers, cvs, etc.Is there some generic module that make a ticket system? thank you. for drupal6.
Any particular reason you want to do this in Drupal instead of one of the many other available systems? (trac, bugzilla, fogbugz, et al)
just curious
-D
On Feb 3, 2010, at 11:49 AM, Simone Dal Maso wrote:
Hi, I'd like to have a simple ticket tracking system module for drupal, for example, a person open a ticket, this ticket can have various states (opened, solved, posponed etc) and people can give solutions and so on. I know there is the great project module with issues, that is also in drupal.org, but this module is especially for developers, cvs, etc.Is there some generic module that make a ticket system? thank you. for drupal6.
-- [ Drupal support list | http://lists.drupal.org/ ]
Most likely to keep it integrated and easily maintained.
I am looking to deploy the same thing, and I would prefer to do it in Drupal--everything else my company does is integrated with Drupal, except for finances, for which we use LedgerSMB. Why shouldn't we want our backoffice ticket system to also be handled by Drupal?
Luke
On Wed, 3 Feb 2010, Domenic Santangelo wrote:
Any particular reason you want to do this in Drupal instead of one of the many other available systems? (trac, bugzilla, fogbugz, et al)
just curious
-D
On Feb 3, 2010, at 11:49 AM, Simone Dal Maso wrote:
Hi, I'd like to have a simple ticket tracking system module for drupal, for example, a person open a ticket, this ticket can have various states (opened, solved, posponed etc) and people can give solutions and so on. I know there is the great project module with issues, that is also in drupal.org, but this module is especially for developers, cvs, etc.Is there some generic module that make a ticket system? thank you. for drupal6.
-- [ Drupal support list | http://lists.drupal.org/ ]
Hi all, thank you very much for all your answers. I think to use the support module, it seems simple and has all things I need. There is no particular reason for using drupal for tracking system, simply I use this cms everyday and I'd like to have all my things in a unique platform. Still thank you.
On Thu, Feb 4, 2010 at 1:19 AM, Simone Dal Maso simone.dalmaso@juvox.itwrote:
Hi, I'd like to have a simple ticket tracking system module for drupal, for example, a person open a ticket, this ticket can have various states (opened, solved, posponed etc) and people can give solutions and so on.
May be support module can help you http://drupal.org/project/support
On Wed, Feb 3, 2010 at 2:49 PM, Simone Dal Maso simone.dalmaso@juvox.it wrote:
Hi, I'd like to have a simple ticket tracking system module for drupal, for example, a person open a ticket, this ticket can have various states (opened, solved, posponed etc) and people can give solutions and so on. I know there is the great project module with issues, that is also in drupal.org, but this module is especially for developers, cvs, etc.Is there some generic module that make a ticket system? thank you. for drupal6.
You might want to look at how OpenAtrium (which is looking really awesome) does this... using their features module, you could probably just add their issue tracker to your site without a whole lot of hassle.
I use casetracker
http://drupal.org/project/casetracker
Dave
-----Original Message----- From: support-bounces@drupal.org [mailto:support-bounces@drupal.org] On Behalf Of Simone Dal Maso Sent: Wednesday, February 03, 2010 11:49 AM To: support@drupal.org Subject: [support] ticket tracking system in drupal?
Hi, I'd like to have a simple ticket tracking system module for drupal, for example, a person open a ticket, this ticket can have various states (opened, solved, posponed etc) and people can give solutions and so on. I know there is the great project module with issues, that is also in drupal.org, but this module is especially for developers, cvs, etc.Is there some generic module that make a ticket system? thank you. for drupal6.
The biggest/best comparison of these is at http://groups.drupal.org/node/17948
The project module on drupal.org is no longer particularly tied to the concept of software development - especially if you don't enable the project_release module.
Regards, Greg
On Wed, Feb 3, 2010 at 12:49 PM, Simone Dal Maso simone.dalmaso@juvox.it wrote:
Hi, I'd like to have a simple ticket tracking system module for drupal, for example, a person open a ticket, this ticket can have various states (opened, solved, posponed etc) and people can give solutions and so on. I know there is the great project module with issues, that is also in drupal.org, but this module is especially for developers, cvs, etc.Is there some generic module that make a ticket system? thank you. for drupal6.
-- [ Drupal support list | http://lists.drupal.org/ ]
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Domenic Santangelo -
Greg Knaddison -
Justin Gruenberg -
Luke -
Metzler, David -
Simone Dal Maso -
sivaji j.g