We were recommended Hostgator by for our drupal built site and have deployed the live site there. Our site is a Drupal 7 site with Ubercart for ecommerce. It's kept up to date and has all the latest drupal updates, and all modules are also kept up to date.
We delete all products once a week and upload a new cvs file. We average about 6500 products (we deal in rare books so each product/book is unique). We import via a Feeds importer. We have done this for about 2 years now and it's worked fine with no hiccups.
However, last Thursday when accessing the site via the backend, it seemed to run very slow; just going from one admin page to another took sometimes more than 10 seconds! The delete of the products was also exceedingly slow but worked. I was also able to upload the cvs file but I was unable to import the products! The whole web browser window literally jumped up and down and flickered before it even reached 2%! I deleted and tried several times but no go.
I then went into the Cpanel at Hostgator after having looked through the site via Transmit ftp and not been able to find anything untoward. The Cpanel had a ""Site Status" link and I clicked that. I saw a warning button at the top that said the a script of mine was hogging CPU and I could click another button to release the hold on the site. I did click that and tried again to upload but same thing happened.
When I had been able to click through so I could see the Site Status, there were two red warnings and one yellow; one red warning was for my "home" folder and said 91%, the other red was 93% and the yellow about 81%-all for home folders. I also saw a log of "current sites requests" and it showed the last 1,000 - well over 975 of those said "72.46.139.154 randallhouserarebooks.com /image_captcha?sid=866690&ts=1420751330" which suggested that something was really wrong to me - but Hostgator, when I did speak to them, refused to even listed or look at that screen.
I called Hostgator and they were horrible. First they assumed that I know nothing, second they immediately said they don't support Drupal issues, and refused to do anything about it. I got in touch with our Drupal expert who has helped build and maintain the site and asked for help. I had to go on a trip and have been gone since Friday. I just learned that our site is off line with "Service Unavailable. Server currently undergoing maintenance. Webmaster: please contact support." when you go to our URL <http://www.randallhouserarebooks.com" and I have no message(s) from Hostgator.
I also had an email from our Drupal expert saying "I logged in into your hostgator cpanel and also contacted hostgator support chat. but their answer was not satisfactory. I am unable to access your site."
If someone could give me some clue as to what might be going on, I wold appreciate it, and also feedback on Hostgator. I find it unconscionable that a commercial hosting company takes my business website offline! If I am wrong I also want to know. I need to understand what is happening with our site and what to do to get it back online, and also what to expect from a hosting company.
thank you,
Pia
Hostgator is pretty decent, but they (like most other general hosting) are there for just hosting. When it comes to support for software you have installed, like Drupal or Wordpress, they won't help you. It's not just a lack of knowledge, but also from a liability stand point.
I would do is get rid of the image_captcha module. Generating image captchas on the fly, through the server are an enormous load (hence the CPU logging). Instead switch over to 3rd party solution, like Recaptcha. That way their servers are taking the load of generating the captcha images.
If this is a shared hosting account, I would jump on getting this done. These companies are notorious for disabling an account for excessive use of resources. If you continue to have problems, then you will probably need to look into moving to a cloud or VPS solution, where you can allocate more resources as needed.
Jamie Holly http://hollyit.net
On 1/11/2015 11:13 PM, Pia Oliver wrote:
We were recommended Hostgator by for our drupal built site and have deployed the live site there. Our site is a Drupal 7 site with Ubercart for ecommerce. It's kept up to date and has all the latest drupal updates, and all modules are also kept up to date.
We delete all products once a week and upload a new cvs file. We average about 6500 products (we deal in rare books so each product/book is unique). We import via a Feeds importer. We have done this for about 2 years now and it's worked fine with no hiccups.
However, last Thursday when accessing the site via the backend, it seemed to run very slow; just going from one admin page to another took sometimes more than 10 seconds! The delete of the products was also exceedingly slow but worked. I was also able to upload the cvs file but I was unable to import the products! The whole web browser window literally jumped up and down and flickered before it even reached 2%! I deleted and tried several times but no go.
I then went into the Cpanel at Hostgator after having looked through the site via Transmit ftp and not been able to find anything untoward. The Cpanel had a ""Site Status" link and I clicked that. I saw a warning button at the top that said the a script of mine was hogging CPU and I could click another button to release the hold on the site. I did click that and tried again to upload but same thing happened.
When I had been able to click through so I could see the Site Status, there were two red warnings and one yellow; one red warning was for my "home" folder and said 91%, the other red was 93% and the yellow about 81%-all for home folders. I also saw a log of "current sites requests" and it showed the last 1,000 - well over 975 of those said "72.46.139.154 randallhouserarebooks.com /image_captcha?sid=866690&ts=1420751330" which suggested that something was really wrong to me - but Hostgator, when I did speak to them, refused to even listed or look at that screen.
I called Hostgator and they were horrible. First they assumed that I know nothing, second they immediately said they don't support Drupal issues, and refused to do anything about it. I got in touch with our Drupal expert who has helped build and maintain the site and asked for help. I had to go on a trip and have been gone since Friday. I just learned that our site is off line with "Service Unavailable. Server currently undergoing maintenance. Webmaster: please contact support." when you go to our URL <http://www.randallhouserarebooks.com" and I have no message(s) from Hostgator.
I also had an email from our Drupal expert saying "I logged in into your hostgator cpanel and also contacted hostgator support chat. but their answer was not satisfactory. I am unable to access your site."
If someone could give me some clue as to what might be going on, I wold appreciate it, and also feedback on Hostgator. I find it unconscionable that a commercial hosting company takes my business website offline! If I am wrong I also want to know. I need to understand what is happening with our site and what to do to get it back online, and also what to expect from a hosting company.
thank you,
Pia
-- Pia Oliver
I can't remember if it was hostgator.com or 1and1.com that did the same to me. And that was early Drupal 6, much less of a resource hog. I can't imagine what they do to zend framework sites.
I like webair for support but they're not drupal experts. Acquia and Pantheon are drupal experts but by the time you add on support and other cost plus services it can add up. icambridge.com will do a lot of hand holding with you, plus you can get design and custom module support.
Good luck.
Cheap virtual hosting will never support a legitimate Drupal website. You should move to a VPS at minimum and you will want to understand optimizing your server for Drupal or chose a data center that can do that for you. I recommend http://www.hotdrupal.com/
On 2015-01-11 21:13, Pia Oliver wrote:
We were recommended Hostgator by for our drupal built site and have deployed the live site there. Our site is a Drupal 7 site with Ubercart for ecommerce. It's kept up to date and has all the latest drupal updates, and all modules are also kept up to date.
We delete all products once a week and upload a new cvs file. We average about 6500 products (we deal in rare books so each product/book is unique). We import via a Feeds importer. We have done this for about 2 years now and it's worked fine with no hiccups.
However, last Thursday when accessing the site via the backend, it seemed to run very slow; just going from one admin page to another took sometimes more than 10 seconds! The delete of the products was also exceedingly slow but worked. I was also able to upload the cvs file but I was unable to import the products! The whole web browser window literally jumped up and down and flickered before it even reached 2%! I deleted and tried several times but no go.
I then went into the Cpanel at Hostgator after having looked through the site via Transmit ftp and not been able to find anything untoward. The Cpanel had a ""Site Status" link and I clicked that. I saw a warning button at the top that said the a script of mine was hogging CPU and I could click another button to release the hold on the site. I did click that and tried again to upload but same thing happened.
When I had been able to click through so I could see the Site Status, there were two red warnings and one yellow; one red warning was for my "home" folder and said 91%, the other red was 93% and the yellow about 81%-all for home folders. I also saw a log of "current sites requests" and it showed the last 1,000 - well over 975 of those said "72.46.139.154 randallhouserarebooks.com /image_captcha?sid=866690&ts=1420751330" which suggested that something was really wrong to me - but Hostgator, when I did speak to them, refused to even listed or look at that screen.
I called Hostgator and they were horrible. First they assumed that I know nothing, second they immediately said they don't support Drupal issues, and refused to do anything about it. I got in touch with our Drupal expert who has helped build and maintain the site and asked for help. I had to go on a trip and have been gone since Friday. I just learned that our site is off line with "Service Unavailable. Server currently undergoing maintenance. Webmaster: please contact support." when you go to our URL <http://www.randallhouserarebooks.com [1]" and I have no message(s) from Hostgator.
I also had an email from our Drupal expert saying "I logged in into your hostgator cpanel and also contacted hostgator support chat. but their answer was not satisfactory. I am unable to access your site."
If someone could give me some clue as to what might be going on, I wold appreciate it, and also feedback on Hostgator. I find it unconscionable that a commercial hosting company takes my business website offline! If I am wrong I also want to know. I need to understand what is happening with our site and what to do to get it back online, and also what to expect from a hosting company.
thank you,
Pia
-- Pia Oliver
Links:
[1] http://www.randallhouserarebooks.com [2] http://www.piasworld.com
It's unfortunate that you are experiencing this issue. However as the others have said shared hosting is not best for drupal or high traffic. You should always have an additional backup of the databases and files and host gator should be able to provide these at anytime. They should also be able to upgrade your type of hosting to support increase in resource requirements. My advice to you is to always have a working copy of your drupal on a remote server or locally as a backup and another copy on the live environment for staging so that you can revert to it. Take every precaution to minimize downtime. Host gator will say nothing is wrong with their server OS or hardware so they will not accept liability for your downtime. When looking for hosting for drupal look for a company that is active in the drupal community so you will always know their standing amongst drupal users. One more thing use a CDN this will also enhance availability and security. I am a start up drupal hosting and support company so you can visit my website to learn more. On 12 Jan 2015 00:14, "Pia Oliver" pia@piasworld.com wrote:
We were recommended Hostgator by for our drupal built site and have deployed the live site there. Our site is a Drupal 7 site with Ubercart for ecommerce. It's kept up to date and has all the latest drupal updates, and all modules are also kept up to date.
We delete all products once a week and upload a new cvs file. We average about 6500 products (we deal in rare books so each product/book is unique). We import via a Feeds importer. We have done this for about 2 years now and it's worked fine with no hiccups.
However, last Thursday when accessing the site via the backend, it seemed to run very slow; just going from one admin page to another took sometimes more than 10 seconds! The delete of the products was also exceedingly slow but worked. I was also able to upload the cvs file but I was unable to import the products! The whole web browser window literally jumped up and down and flickered before it even reached 2%! I deleted and tried several times but no go.
I then went into the Cpanel at Hostgator after having looked through the site via Transmit ftp and not been able to find anything untoward. The Cpanel had a ""Site Status" link and I clicked that. I saw a warning button at the top that said the a script of mine was hogging CPU and I could click another button to release the hold on the site. I did click that and tried again to upload but same thing happened.
When I had been able to click through so I could see the Site Status, there were two red warnings and one yellow; one red warning was for my "home" folder and said 91%, the other red was 93% and the yellow about 81%-all for home folders. I also saw a log of "current sites requests" and it showed the last 1,000 - well over 975 of those said "72.46.139.154 randallhouserarebooks.com /image_captcha?sid=866690&ts=1420751330" which suggested that something was really wrong to me - but Hostgator, when I did speak to them, refused to even listed or look at that screen.
I called Hostgator and they were horrible. First they assumed that I know nothing, second they immediately said they don't support Drupal issues, and refused to do anything about it. I got in touch with our Drupal expert who has helped build and maintain the site and asked for help. I had to go on a trip and have been gone since Friday. I just learned that our site is off line with "Service Unavailable. Server currently undergoing maintenance. Webmaster: please contact support." when you go to our URL < http://www.randallhouserarebooks.com" and I have no message(s) from Hostgator.
I also had an email from our Drupal expert saying "I logged in into your hostgator cpanel and also contacted hostgator support chat. but their answer was not satisfactory. I am unable to access your site."
If someone could give me some clue as to what might be going on, I wold appreciate it, and also feedback on Hostgator. I find it unconscionable that a commercial hosting company takes my business website offline! If I am wrong I also want to know. I need to understand what is happening with our site and what to do to get it back online, and also what to expect from a hosting company.
thank you,
Pia
-- Pia Oliver
http://www.piasworld.com http://www.piasworld.com
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